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POSITION Information Systems Researcher II
SALARY Php33,843.00
SALARY GRADE 14
STATUS Contract of Service
DUTY STATION DILG – Regional Office
DURATION OF CONTRACT January – December 2025
NUMBER OF VACANCY One (1)
I. EDUCATION AND EXPERIENCE
  • Bachelor’s Degree in Information Technology, Computer Science, Statistics, or equivalent
  • Experience in government is not required but is a plus
  • At least 4 hours of relevant training
  • At least 1 year of experience related to System Analysis and Design and Technical Support
  • Strong written and oral communication is an advantage
II. SKILLS QUALIFICATION STANDARDS
  • Proficiency in using Microsoft Office applications
  • Knowledge in Applications Development and System Analysis and Design is an advantage
  • Proficiency in video editing applications
III. SPECIFIC FUNCTIONS AND DUTIES
      1. Provides direct assistance to the Project Managers in preparing complete staff work to all activities related to Local Government Unit Support Systems;
      2. Create a comprehensive systems manual and video tutorials that covers all the sub-systems within LGUSS
      3. Prepare official documentation, letters, presentations (includes AVPs), and other reports as required;
      4. Serve as a knowledgeable individual and provide training to Local Government Units (LGUs) on how to utilize LGUSS;
      5. Provides first- level support such as:
        1. Managing incoming phone calls and emails
        2. Offering fundamental technical support to all clients
        3. Engaging with the end- users and collecting client data related to technical problems
        4. Assisting clients in identifying their technical issues
        5. Resolving minor IT problems
        6. Directing clients to higher tiers of IT assistance
        7. Coordinating with IT experts to ascertain technical solutions
        8. Generating end- users feedback reports
        9. Providing remote assistance to clients across various regions
        10. Carrying out administrative support tasks
      6. Consolidates data and information and translates to accurate report useful for concerned staff and personnel
      7. Contribute substantially through research efforts that have the potential to enhance procedures, systems, or policies related to LGUSS
      8. Coordinates with other units such as DILG Regional Information and Communication Technology Unit (RICTU), partner bureaus and LGUs to resolve problems related to duties as necessary
      9. Provides such other work related to LGUSS as may be required and assigned by the Project Manager and/ or immediate supervisor
      10. Authorized to travel to assist and facilitate the conduct of training, workshop, and seminars
 
Note: This position is open to all qualified applicants regardless of gender, civil status, disability, ethnicity and/or religion.
Interested and qualified applicants shall submit their application letters with the following supporting documents to dilg6.applicants@gmail.com not later than 12NN of January 13, 2025.
  1. Fully accomplished Personal Data Sheet with recent passport-sized picture (CS Form No. 212, Revised 2017) which can be downloaded at csc.gov.ph (duly notarized);
  2. Photocopy of Transcript of Records; and
  3. Certificate of Trainings
  4. Certificate of relevant Experience